ORDER STATUS INFORMATION

HOW CAN I KNOW THE STATUS OF MY ORDER?

To know the status of your order you must go to the section ‘My orders’ in the ‘My account’ section that you can find at the top right of the page (in the desktop version) or in the bottom bar of the web (if you are navigating from a cell phone).

THE STATUS OF MY ORDER APPEARS AS ``ON HOLD``, ``PENDING PAYMENT`` OR CANCELLED. WHAT DOES THIS MEAN?

This may be because there was some kind of error at the time of payment. Please, if your order appears as ‘On Hold’ or ‘Pending payment’ please contact us at +971509442812 so we can give you a solution as soon as possible.

THE STATUS OF MY ORDER APPEARS AS ``PROCESSING`` WHAT DOES IT MEAN?

If your order appears as ‘Processing’ it means that both your order and payment have been made correctly and are in the process of preparation for shipment.

MY ORDER STATUS SHOWS AS ``COMPLETED`` BUT I HAVEN'T RECEIVED ANYTHING YET, WHY?

If your order appears as ‘Completed’ it means that your order is ready to be shipped and you will receive it at the address you have set for delivery.

SHIPMENT INFORMATION

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Delivery times vary depending on the place of delivery and its urgency.

To find out the delivery times available for your order, you must access the shopping cart and select the city where your order will be delivered. Once you have selected the delivery city, the system will show you the available options for your order.

WHAT IS THE SHIPPING COST?

Shipping costs vary depending on the place of delivery, its urgency and the weight and dimensions of the package.

To find out the shipping costs for your order you must access the shopping cart and select the city where your order will be delivered. Once you have selected the delivery city, the system will show you the available options for your order and their corresponding cost.

DO YOU OFFER FREE SHIPPING OVER A CERTAIN PURCHASE AMOUNT?

Yes, we offer free shipping for purchases over 950 aed after any discount or coupon has been applied (UAE only).

*Free shipping times will depend on the shipping address.

PAYMENT INFORMATION

WHAT FORMS OF PAYMENT ARE AVAILABLE IN THE STORE?

We work with two forms of payment:

  • Card payment (100% secure and fast payment).
  • Cash on delivery
IS IT SAFE TO USE MY CREDIT/DEBIT CARD?

Yes, payment by credit/debit card on our website is completely secure. We also use a SSL/TLS Let’s Encrypt certificate to provide additional security for the buyer.

RETURNS POLICY

CAN I RETURN A PRODUCT THAT I HAVE ORDERED IN THE ONLINE STORE?

Yes, you have a period of 14 days from the date of the order to make any kind of return, as long as the product can be returned, it is not used and it is in its original packaging.

ARE ALL PRODUCTS RETURNABLE?

No, some products cannot be returned. To find out if a product can be returned, you should look at each product’s data sheet, which specifies whether it can be returned or not.

IS THERE ANY COST TO MAKE A RETURN?

There is no charge for returns. However, you will have to pay for the shipping of the returned products.

I WOULD LIKE TO MAKE A RETURN, WHAT DO I HAVE TO DO?

To make any return you can write to us at info@jimenanails.ae or contact us by Whatsapp at +971 509442812 and we will tell you all the steps to carry out the return.