ORDER STATUS INFORMATION
To know the status of your order you must go to the section ‘My orders’ in the ‘My account’ section that you can find at the top right of the page (in the desktop version) or in the bottom bar of the web (if you are navigating from a cell phone).
This may be because there was some kind of error at the time of payment. Please, if your order appears as ‘On Hold’ or ‘Pending payment’ please contact us at +971509442812 so we can give you a solution as soon as possible.
If your order appears as ‘Processing’ it means that both your order and payment have been made correctly and are in the process of preparation for shipment.
If your order appears as ‘Completed’ it means that your order is ready to be shipped and you will receive it at the address you have set for delivery.
Delivery times vary depending on the place of delivery and its urgency.
To find out the delivery times available for your order, you must access the shopping cart and select the city where your order will be delivered. Once you have selected the delivery city, the system will show you the available options for your order.
Shipping costs vary depending on the place of delivery, its urgency and the weight and dimensions of the package.
To find out the shipping costs for your order you must access the shopping cart and select the city where your order will be delivered. Once you have selected the delivery city, the system will show you the available options for your order and their corresponding cost.
Yes, we offer free shipping for purchases over 950 aed after any discount or coupon has been applied (UAE only).
*Free shipping times will depend on the shipping address.
We work with two forms of payment:
- Card payment (100% secure and fast payment).
- Cash on delivery
Yes, payment by credit/debit card on our website is completely secure. We also use a SSL/TLS Let’s Encrypt certificate to provide additional security for the buyer.
Yes, you have a period of 14 days from the date of the order to make any kind of return, as long as the product can be returned, it is not used and it is in its original packaging.
No, some products cannot be returned. To find out if a product can be returned, you should look at each product’s data sheet, which specifies whether it can be returned or not.
There is no charge for returns. However, you will have to pay for the shipping of the returned products.
To make any return you can write to us at firstname.lastname@example.org or contact us by Whatsapp at +971 509442812 and we will tell you all the steps to carry out the return.